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Onos® offers free first class shipping via USPS® on orders over $50 within the United States. Signature Confirmation is available to add to any order and is highly recommended to ensure your delivery. We are not responsible for delivery errors via carrier, lost packages, or incorrect shipping info.
When ordering from our website, you can expect to receive your order within 3-10 business days for non-prescription orders. For prescription orders, please allow 2 weeks to make the glasses and a week to ship the glasses.
Free shipping does not apply to repairs, prescription orders, or accessories.
Onos.com current order processing time is up to 4 business days, but please allow 3-10 days for actual shipping delivery (This excludes Saturday, Sunday and Holidays). Please note that shipments can occasionally be delayed due to major or unseen circumstances. Once your order has shipped, a tracking number will be provided via email. We are not responsible for lost or damaged packages once we have shipped them out of our facility.
International:Please be aware that customers outside the United States are responsible for any shipping and additional duties, taxes, and other related charges customs may charge. We recommend checking with your country’s customs office to determine what these additional costs may be
We like to keep our return policy nice and simple here at Onos Sunglasses. You may return your purchase within 45 days after purchase. Product must be in its original condition with original packaging in new and salable condition which is the exact condition in which you received your items. This returns process only applies to purchases made on our website. If your product was not purchased on our website, please refer to the original retailer.
Prescription orders are non-refundable.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. For any order with 4 or more pairs to be returned for refund, a 20% service return charge would be applied to the refund amount.
Please allow 7 – 10 business days from the date we receive return for your credit to be processed.*It may take up to 30 days to be visible on your credit card statement.
Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to ship the package with a carrier that can provide tracking and insurance. ONOS is not responsible for packages that are damaged during return shipment and if receipt by our receiving department cannot be verified.
Please allow 7 – 14 business days from the date that we received your return for your refund to show on your credit card. For any additional questions that you have regarding shipping and returns, please call our customer care team at 1-866-865-4695.
Lost Package Policy
At Onos, we strive to ensure that every order reaches our customers promptly and securely. However, we understand that occasionally, packages may go missing during transit, which can be frustrating. To address this issue fairly and efficiently, we have implemented the following policy:
Signature Confirmation:
It is the customer's responsibility to select and purchase shipping insurance at the time of purchase if they wish to protect their shipment against loss or damage. We offer signature confirmation during checkout for your convenience.
Lost Package Procedure:
If a customer's package is marked as delivered but has not been received, they must first:
Filing a Claim:
If the package is still not located, the customer should promptly contact the shipping carrier to initiate a claim. They are responsible for following up with the carrier until a resolution is reached.
Resolution by Shipping Carrier:
Once the shipping carrier completes their investigation and provides a written statement confirming that they cannot locate the package or otherwise resolve the issue, the customer should forward this statement to Onos for further assistance.
Replacement Shipment:
Upon receipt of the carrier's written statement indicating their inability to resolve the issue, Onos will promptly send a replacement shipment to the customer at no additional cost.
Exceptions:
Onos reserves the right to review each case individually and may offer alternative resolutions depending on the circumstances.
Note: It is important for customers to report any issues with their shipment promptly to ensure timely resolution. Delays in reporting may impact the ability to file a claim or receive a replacement.