Refund policy

We like to keep our return policy nice and simple here at Onos Sunglasses. You may return your purchase within 30 days of receipt of your order. Product must be in its original condition with original packaging in new and salable condition which is the exact condition in which you received your items. *Prescription orders are non-refundable.

Please allow 7 – 10 business days from the date we receive return for your credit to be processed.*It may take up to 30 days to be visible on your credit card statement.

Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to ship the package with a carrier that can provide tracking and insurance. ONOS is not responsible for packages that are damaged during return shipment and if receipt by our receiving department cannot be verified.

Follow these 3 easy steps to submit your return:
Include the packaging slip in your shipment back to us (this is so we can identify your order).
Send the shipment with included packaging slip to the following address:
ONOS
Attn: Return Dept.
2060 S. Haven Ave
Ontario, California 91761
We will send an email after receipt of your return and that the refund has been processed.

Please allow 7 – 14 business days from the date that we received your return for your refund to show on your credit card. For any additional questions that you have regarding shipping and returns, please call our customer care team at 1-866-865-4695.